Card Services (24 hours a day, 7 days a week) Metro Vancouver: 604-877-4999 Toll-free: 1-800-611-8472 Toll-free (outside of Canada & US): IAC-800-500-0707-0 (IAC = International Access Code, varies by country)
Lost or stolen or stolen card? Call us immediately toll-free at 1-888-990-9691 if you're in Canada or the US to report it.
If you're a Primary Cardholder, you can also send us a secure message by selecting 'Account Services' and 'Send a secure message' from the main menu. We'll respond within 2 business days.